Another AGM… report from the General Manager

Photo by Isabella and Louisa Fischer on Unsplash

Another AGM down in the history books! Our 48th and first ever virtual AGM was a great success thanks to the hard work of the Board of Directors. Special thanks to Kristy van Beek for leading the charge and ensuring a smooth AGM. Also, a very big thank you to Kitty Choi who volunteered her time to help us with the technical aspects of leading a virtual AGM, and to Howard Kaplan for ensuring our voting process was fair and accurate. With over 50 participants, it was the best attended AGM I have seen in all of my 8 years as General Manager! It was great to see so many of you, some of whom I haven’t seen since the pandemic started. 

I would like to say a very big thank you to the 2019-2020 Board of Directors who worked so hard over their terms.  We had some some big things to work through this year and they did so as a cohesive team.  The hours needed to be on the Board can be a sacrifice, and this year was no exception. Thank you all for your energy and love for Karma. It was a pleasure to have been able to work with you all! I’d also like to welcome the new Karma Board! Once again, we have a full complement of directors!  I look forward to working with you all. 

One important item that was noted at the AGM is the low member recruitment we’ve started this year off with. This was largely due to the temporary suspension of accepting trial shoppers and new members at the beginning of the pandemic. It is something we will need to work hard at this year. One thing that can help us bring new folks to the store would be through social media. If you are in the store, or at home and want to share something you love about Karma, please mention us in your social posts and we will be able to re-share your content with our audiences. Instagram stories in particular are great ways to increase our audience and member base. 

We’ve been busy at the store keeping up with increased sales and trying to keep things moving forward. Very soon we will be getting a new and improved set up for our bulk cleaner department. I know this has been a very user unfriendly section of our store, so I am excited to improve it so it is easier and tidier for you to get your cleaners in bulk.  We have also been working hard on the online store set up, though the process has been slow moving. 

We will be adapting our hand washing station and door duty shifts to consider the colder temperatures. Don’t worry! As a member on door duty, we won’t make you sit out in the cold! We also won’t make you wash your hands with freezing cold water either. We’re waiting on an order of hand sanitizer to arrive at which point, we will dismantle our hand washing station. 

I hope you all have a wonderful November, and I hope to see you around the store. Don’t forget to try some new apple varieties! There are some goodies to be had there! 

Be well Karma members!


Photo: Lauren Kolyn @laurenkolyn_studio