Special Orders at Karma

By Kate Rusnak with updates from Mara Eksteins, with input from Talia McGuire & Eden Schwartz

First published in The Chronicle (Spring 2015)

Did you know that if you can’t find a product on our store shelves, you can try to “special order” it? This service is available to all members and means you can likely do more of your shopping at Karma. Here are some details to help you get started.

What can I special order?

Karma has a vast array of products you can purchase through special orders. Ask a staff member about a specific item. The items most commonly ordered are beauty products, bulk items, and groceries ordered by the case, such as drinks. Other categories include snacks, cleaning products, and health products.

You can also place a standing special order for highly perishable items that you might want regularly (usually weekly or bi-weekly), such as bread, milk, or meat. It is your responsibility to pick up the item every week. Staff give a courtesy call the first week an item is received from a standing special order.

How much does it cost?

There is no additional charge for special orders. As with all products in the store, the price of an item is the supplier charge (that is, the wholesale price) plus Karma’s store mark-up fee, which differs depending on the item and membership type. It’s best to check with staff about the actual price of the item before ordering it. If you order by the case or in bulk (e.g., 25 kgs), you will receive a 5% discount.

*Important note* Unless you specify “Price check” on your order form, placing an order in the special orders box, or submitting it online, is a commitment to buy the product.

Where do I place a special order?

Special order forms and the special order box are located on the large white table between the produce and the bulk sections. You will need to fill out one special order form per item being ordered.

Special orders can also be placed online through the Karma website. 

When will I receive my order?

Ask staff approximately how long it will take to get your item from the supplier. When items arrive, you’re notified and items are placed on the special orders shelf for pick-up.