Karma Food Co-op’s Code of Conduct

Karma’s Code of Conduct embodies the spirit of co-operation, and helps our members, staff, new shoppers, visitors and suppliers feel comfortable and safe in our food co-operative. As members and staff, we wish to affirm our commitment to achieving the organization’s mission and objectives in a spirit of co-operation, civility and mutual respect.

We will seek to:

• Treat all with mutual respect, fairness and without prejudice.
• Refrain from condescending tones and attitudes.
• Communicate in a courteous and prompt manner.
• Request clarification of issues as they arise.
• Respect the confidentiality of issues brought to our attention.
• Participate in reconciliation rather than confrontation.
• Make decisions in a democratic manner through a fair and transparent process.
• Appreciate each other’s strengths and expertise, realizing we are all working towards a common goal.
• Use common sense and practice good judgment when relating to one another.

Commitment to Respond

Karma commits to responding to all incidents of misconduct within 3 business days. Disrespectful or abusive behaviour from any member of our community may result in a refusal of service or revocation of membership (as per Article II, Section 8 of our Bylaws). All workplace incidents affecting staff will be managed by the General Manager, and incidents affecting the General Manager will be managed by the Board.

Complaints Process

• Members reporting an incident that takes place in the store, please fill in the Code of Conduct Incident Report form.
• Members reporting an incident that takes place during a committee meeting or other member labour experiences outside the store, please contact the Board President board@karmacoop.org
• Thank you for your co-operation in making Karma a safe place to work, volunteer, and shop for everyone in our community.

Updated on Dec. 15, 2021 by Karma’s Board of Directors

Amended on Dec. 9, 2021 by Karma’s Board of Directors