COVID-19 Protocols

Karma has instituted the following measures to ensure the health and safety of our community:

Store Hours

  • New shortened shopping hours: 12 -7 pm, Tuesday to Friday and 12-6 pm Saturday & Sunday.
  • Vulnerable shopping hours : 11 am to 12 pm Tuesday through Sunday.
    • Please note: Children and adults who are NOT vulnerable will NOT be permitted in the store during this time as their presence poses an increased risk to our vulnerable community members.

Visiting the Store

  • All members need to continue to be vigilant and not come to Karma unless symptom-free for 48 hours.
  • We are asking that any members who have tested positive or who have been in contact with anyone who has tested positive for COVID-19, to please inform us. This is so we can take the proper action to inform any staff or member who may have been in contact with you. To maintain confidentiality, only dates and approximate times of shops will be mentioned to concerned parties.
  • We are asking all shoppers to please follow the Chief Medical Officer of Health’s instructions to shop as infrequently as possible (MAX 1 per week).
  • Anyone entering the store is required to wear a suitable mask that covers nose and mouth at all times.
  • Wash and dry your hands thoroughly before entering the store.
  • We currently have a 6-shopper limit in the store. You will be asked to stay outside if we are at capacity.
  • Please take a tag before coming in. If no tags are available, that means we are at capacity and you should remain outside until a tag comes out.
  • If you are not actively shopping, please wait outside so we can stay within our 6 shopper max and allow more folks to shop. This means avoiding shopping in pairs.
  • We have a Bring Your Own Container program. All containers for food must be clean and dry in order to be brought into the store and will be inspected before you enter to shop.
  • Do not handle food unnecessarily.
  • Maintain physical distancing while in the store.

Options for Members unable or unwilling to follow precautions

  • Members in quarantine or unable to come into the store may send a designated shopper on their behalf.
  • Members may also email orders to and staff will pack your order for pick up or deliver. PLEASE NOTE: If you are still able to shop in the store, please do so. We want to reserve this service for those who are unable to make it to the store for reasons of vulnerability or quarantine.